Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at office@createdbyill.com.

Material & Care

We do not recommend doing any of these activities with your jewellery. Our colorways are specially designed and not able to withstand certain chemical reaction coming from these activities.
If you would like to read further into the care guide, please click here.

We developed specific colorways (e.g. Dark Silver) for the jewellery in our factory.

Our beloved Dark Silver colorway consists of two layers: with heavy use and after some time the top layer will start to fade and reveal the brighter silver color beneath it. This way your jewellery ages with you and develops it's own unique look.

Returns

If you ordered within the last 30 days you are able to return your order for free. Please click here to activate the process.

Shipping

If you order above a certain amount (you'll see the exact one at the very top of the page) you will pay no shipping fee. The shipping cost to your country will automatically be added at the checkout.